Refund policy

Return Policy

At Lux Royal Threads, every jacket is thoughtfully handcrafted with care and attention to detail. Many of our designs are one-of-a-kind, making each piece as unique as the person wearing it.

Because of the handmade and custom nature of our items, all sales are final.

That said, we truly want you to love your purchase. If your item arrives damaged, defective, or if you receive the incorrect piece, please contact us within 3 days of delivery with your order number and clear photos of the issue. We’ll gladly review the situation and work with you to find the best possible resolution.

Custom & Personalized Orders

Custom and personalized pieces are created specifically for you and are final sale.

Fit & Sizing

We encourage customers to carefully review sizing details prior to purchasing. If you have any questions before ordering, please reach out — we’re always happy to help ensure the best fit.

Thank you for supporting a small, woman-owned business and for choosing a piece designed to be worn, loved, and treasured.